How to choose a nanny payroll service

All good nanny payroll companies will provide you with payslips. However, the level of service and charges will vary considerably. For example, some companies charge per nanny, whereas we charge per payroll. Make sure you get the correct cost for the service at the outset. We charge £225pa, with no additional or hidden costs anywhere. We don't charge extra for....

  • paying a second employee, or a temp covering sick or maternity leave
  • providing our standard employment contract
  • providing weekly payslips
  • End of Year Returns, even if the employment straddles two tax years (as it often does)
  • making changes to your payroll, e.g. overtime, sick pay, holiday pay, maternity pay, starters or leavers
  • claiming tax refunds, including nannies coming in to the UK or going abroad
  • backdated payroll problems

Check your nanny payroll service will:

  • answer the phone quickly and knowledgeably
  • provide illustrations, so you can see in advance what your costs will be
  • deal with HMRC on your behalf for everything
  • provide your quarterly HMRC bills
  • accept notification of changes by phone, email or letter without unreasonable time restrictions
  • provide unlimited support to you
  • keep you updated about legislative and taxation changes
  • be a 'payroll department' for your nanny too
  • continue to support you after your nanny has left and your suscription expired.  We don't charge extra for your final End of Year Return or any queries arising.  

Also, check their sales literature and website for accuracy. You should be able to trust your payroll service to be 100% correct and completely reliable. If their sales literature is full of spelling mistakes, how accurate will their pay calculations be? Given the amount of tax and NI payable, and the extent of your employer responsibilities, the last thing you need is a payroll service that cuts corners.

What else might help you decide?

We are a small firm, not a call centre, and our customer service is second to none. We aim to answer all our calls personally and within 3 rings, so you will never be asked to follow an electronic menu.

We've never had to advertise, because our business continues to grow by word of mouth. We put all our energies and resources into consistently achieving the highest possible standard of service. Put simply, that means being accurate, fast and efficient whenever you need us. Please take a moment to read what people say about us below.

Of course, we are expert in what we do. NannyMatters and Macfarlane Hull Payroll are run by Alison Macfarlane Hull, a Fellow of the Institute of Payroll Professionals. Alison has 26 years experience in the industry and has tutored and written assignments for the Diploma in Payroll Management qualification.

What people say about us

Our recommendations speak for themselves:

           "I have appreciated your support over the last few years which has been excellent and I would happily recommend NannyMatters in the future."

           - S Lincoln, Essex

"I have no doubt that your fee is some of the best money I have spent in the time since becoming a Mum. Thank you for your patience and assistance. You have gone beyond the call of duty many times for us and we appreciate it."

- C T Gordon, Fulham

"Thanks once again for your superb service."

- J Dillane, Maidstone

''Really appreciate all the support you have given me on payroll over the last few years. I will certainly be recommending to whoever gives our current nanny a job that they get in touch with you for this sort of support!''

- L Scott, Woking

"I just wanted to thank you for all your help and support over the last year.  I have found your service very professional and thoughtful.  On many occasions I felt you all went out of your way to help me and I really appreciated it.  I would recommend your service unreservedly.

- H Sackville, London

"I would also like to take this opportunity to thank you for the very efficient and trouble free service you provide. I would not hesitate to recommend you to others."

- Mr C Figg, Bucks

''NannyMatters were excellent throughout the two years I employed a nanny. They very efficiently managed my payroll, tax payments and employee maternity leave which was an enormous help when balancing full time work and motherhood. NannyMatters also demonstrated exemplary communication skills: I always had payslips and tax payments regularly and promptly, new IR developments were communicated efficiently and they were always on hand to offer advice and answer questions.''

- K Sutton, Hampshire

''Many thanks for providing such an excellent and efficient service - I don't know what I would have done without you, with both of my nannies.''

- L Rogers, Surrey

''Thank you so much for your help - your service has been excellent and appreciated.''

- P Bauman, Conneticut, USA

"Many thanks for all your support and excellent work on our behalf during R's employment. You have always been quick to respond and explained pay and tax situations very clearly. Your professionalism is very much appreciated."

- L Naylor, Whitstable

''I should like to take this opportunity to thank you for providing an excellent service.''

- C Powell, London

... a very big thank you for your help over the last two years in managing the pay and tax affairs of employing our nanny. I have been really impressed and very appreciative of the very professional and personal service you have given me. All of my questions have been answered quickly and authoritatively, and throughout your advice and representations have been thorough, prompt and effective. If we do employ another nanny I will of course get in touch. And in the meantime I am recommending you to all my friends who employ nannies.

- K Riggs, London