Jean has been looking after nanny payrolls for over 18 years, and there is very little that she does not know about nannies and their pay, including some of the trickier, variable calculations.
Lydia learned her trade with an accountancy firm, then moved to a large retailer before joining NannyMatters as an AAT qualified Payroll Specialist. Lydia applies her considerable knowledge and professionalism to many of our nanny payrolls. She is also at the forefront of payroll developments and legislative changes.
Helen has 25 years experience in the financial services industry and her work on pension administration is invaluable, now that pensions are compulsory for most employees. She works tirelessly on both new and existing schemes, dealing with NEST on a daily basis.
Vicky is an accomplished administrator with extensive experience across a range of sectors from small start-up businesses to large government bodies. She has expertise in systems and process improvements. She manages the weekly payroll clients and also looks after our Twitter feed, Facebook page and website content.
Vikki has worked for over 7 years in the financial services industry where she studied for her ABFA foundation course. She is a NEST pension expert and liaises with HMRC about our nanny payrolls. She also looks after our business clients, as well as bringing excellent customer service skills to the nanny payrolls.
With over 20 years' experience in customer communications, Lorraine is our payroll and accounts administrator. She is a key defender of best practice and strict processes to ensure all our clients receive exceptional customer service.
NannyMatters and Macfarlane Hull began in 2002, when our founder, Alison Hull, first discovered the trials and tribulations of being a working parent.
Alison has a long career in payroll management and accountancy behind her, and various academic work including assignments for the Chartered Institute of Payroll Professionals, where she now holds a Fellowship.
We moved to our current office location in Backwell, near Bristol, in 2011. We currently employ 7 staff, looking after more than 1,200 families and their employees as well as several small businesses and charities.
We are a relatively small firm, not a call centre, and our customer service is second to none.
We aim to answer all our calls personally and within 3 rings, and you will never be asked to follow an electronic menu.
We understand that email is a really convenient way to communicate and almost always reply within 4 hours, never longer than 1 working day.
Online, we are committed to doing more via our website and plan to deliver a whole range of new services to our customers.
Register here and we can get things moving in 1 working day.