Privacy policy

Privacy Policy


This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe. We explain how we use Cookies on the website.


Why we collect your personal data

We collect your personal data to help us to process your payroll requirements. We don’t collect your data for any other purpose such as marketing other services to you. We may contact you by phone, letter or email in line with the service you have paid for.  We may occasionally email you or send a letter about something relevant to the service you have paid for.


Who we share your data with

We often provide information to your Employee directly, e.g. if they have mislaid payslips and P60 and P45 forms. Your Employee has a legal right to access the data that we hold about them. We sometimes need to share your data with a small number of third parties. We use a third party to process online documents and to carry out checks to comply with Anti Money Laundering legislation. On an on-going basis, we supply data to HMRC and, if required, to your pension provider as part of our Payroll Service. We may be required by law to supply information to government agencies such as the Department of Work and Pensions and the Courts. Sometimes we will notify a recruitment agency that you have signed up with our service as part of our agency reward programme..


How long your personal information will be kept

We will retain payroll data for 6 years in order to provide your payroll service. You and your employees have a right to access the payroll data we hold. We will retain contact details for you on a permanent basis. We will never use your contact details other than to provide services.



Know your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. These rights include but are not limited to:


  •        access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  •        require us to correct any mistakes in your information which we hold
  •        require the erasure of personal information concerning you in certain situations
  •        otherwise restrict our processing of your personal information in certain circumstances


For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.


If you would like to exercise any of those rights, please:

  •        email, call or write to us;
  •        let us have enough information to identify you;
  •        let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  •        let us know the information to which your request relates.



Keeping your personal information secure


We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.




We use cookies to collect, store and share bits of information about your activities when you use our website.


Cookies do different things, like letting you navigate between pages quickly and generally improving your experience of a website. If a website doesn’t use cookies it will think you are a new visitor every time you move to a new page on the website – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in. NannyMatters only use essential cookies on this website to track the performance of the website via Google Analytics. This non personal data helps us to understand how to improve the website content for the benefit of all users. If you want to block cookies then you can do this through your browser via the help function. You can also visit for further guidance.



How to complain


We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.



Changes to this privacy notice


We may change this privacy notice from time to time, when we do we will inform you of any significant changes.