The experience you need, the service you want

NannyMatters has been providing nanny payroll services since 2002. The business is owned and operated by Macfarlane Hull Ltd. We are a team of experienced payroll professionals focused on delivering first class customer service.

About Us

Laura Cole

Laura has over 25 years experience in the financial sector, specialising in payroll for the last 15 years. She has worked with a range of businesses, including large employers, charities, small to medium sized enterprises and domestic clients. She has extensive knowledge of Payroll and Pension practices and makes sure she keeps herself and the team up to date with the latest legislation.

Jean North

Jean has been looking after nanny payrolls for over 20 years, and there is very little that she does not know about nannies and their pay, including some of the trickier, variable calculations. 

Nicola Nelson

As our Payroll and Accounts Administrator Nicola manages our payroll and pension subscriptions and invoicing. Using her previous experience as a business owner Nicola strives to ensure that our processes and procedures provide our customers with exceptional customer service. She also incorporates her 11 years’ legal experience into the role and looks after our website content.

Vikki Lye

Vikki has worked for over 7 years in the financial services industry where she studied for her ABFA foundation course.  She is a NEST pension expert and liaises with HMRC about our nanny payrolls.  She also looks after our business clients, as well as bringing excellent customer service skills to the nanny payrolls. 

Delivering a great service on the phone, by email and online

We are a relatively small firm, not a call centre, and our customer service is second to none.

We aim to answer all our calls personally and within 3 rings, and you will never be asked to follow an electronic menu.

We understand that email is a really convenient way to communicate and almost always reply within 4 hours, never longer than 1 working day. 

Online, we are committed to doing more via our website and plan to deliver a whole range of new services to our customers.

Register here and we can get things moving in 1 working day.

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