The experience you need, the service you want

NannyMatters has been providing nanny payroll services since 2002. The business is owned and operated by Macfarlane Hull Ltd. We are a team of experienced payroll professionals focused on delivering first class customer service.

About Us

Laura Cole

Laura has over 25 years experience in the financial sector, specialising in payroll for the last 15 years. She has worked with a range of businesses, including large employers, charities, small to medium sized enterprises and domestic clients. She has extensive knowledge of Payroll and Pension practices and makes sure she keeps herself and the team up to date with the latest legislation.

Jean North

Jean has been looking after nanny payrolls for over 18 years, and there is very little that she does not know about nannies and their pay, including some of the trickier, variable calculations. 

Helen Morris

Helen has 25 years experience in the financial services industry and her work on pension administration is invaluable, now that pensions are compulsory for most employees.  She works tirelessly on both new and existing schemes, dealing with NEST on a daily basis.

Vicky Hull

Vicky is an accomplished administrator with extensive experience across a range of sectors from small start-up businesses to large government bodies. She has expertise in systems and process improvements.  She works as payroll administrator managing our weekly payroll clients and works as part of the team on monthly payroll processing. Vicky also looks after our Twitter feed, Facebook page and website content.

Vikki Lye

Vikki has worked for over 7 years in the financial services industry where she studied for her ABFA foundation course.  She is a NEST pension expert and liaises with HMRC about our nanny payrolls.  She also looks after our business clients, as well as bringing excellent customer service skills to the nanny payrolls. 

Lorraine Coghill

With over 20 years' experience in customer communications, Lorraine is our payroll and accounts administrator.  She is a key defender of best practice and strict processes to ensure all our clients receive exceptional customer service. Lorraine also manages our payroll subscriptions and invoicing.

Delivering a great service on the phone, by email and online

We are a relatively small firm, not a call centre, and our customer service is second to none.

We aim to answer all our calls personally and within 3 rings, and you will never be asked to follow an electronic menu.

We understand that email is a really convenient way to communicate and almost always reply within 4 hours, never longer than 1 working day. 

Online, we are committed to doing more via our website and plan to deliver a whole range of new services to our customers.

Register here and we can get things moving in 1 working day.