About Nanny Matters | Nanny Tax Experts

About Us

Laura Cole

Laura has over 25 years experience in the financial sector, specialising in payroll for the last 15 years. She has worked with a range of businesses, including large employers, charities, small to medium sized enterprises and domestic clients. She has extensive knowledge of Payroll and Pension practices and makes sure she keeps herself and the team up to date with the latest legislation.

Jamie North

Jamie is a recent university graduate, working for NannyMatters part-time before he goes into a career in the military. Managing all things pensions, he helps clients get up and running with their NEST schemes, ensuring they’re compliant with the auto-enrolment legislation every step of the way. He’ll also ensure that the pensions regulator is aware that our clients are carrying out their employer duties.

Jamie Riggs

Jamie has joined the team as a trainee payroll administrator, bringing 9 years of customer service experience. He also holds an accountancy qualification and is keen to learn all aspects of payroll administration.

Jean North

Jean has been looking after nanny payrolls for over 20 years, and there is very little that she does not know about nannies and their pay, including some of the trickier, variable calculations.

Nicola Nelson

As our Payroll and Accounts Administrator Nicola manages our payroll and pension subscriptions and invoicing. Using her previous experience as a business owner Nicola strives to ensure that our processes and procedures provide our customers with exceptional customer service. She also incorporates her 11 years’ legal experience into the role.

Vicky Hull

Vicky is an accomplished administrator with extensive experience across a range of sectors from small start-up businesses to large government bodies. She has expertise in systems and process improvements. She works as payroll administrator managing our weekly payroll clients and works as part of the team on monthly payroll processing. Vicky also looks after our Twitter feed, Facebook page and website content.

Vikki Lye

Vikki has worked for over 7 years in the financial services industry where she studied for her ABFA foundation course. She is a NEST pension expert and liaises with HMRC about our nanny payrolls. She also looks after our business clients, as well as bringing excellent customer service skills to the nanny payrolls.

Delivering a great service on the phone, by email and online

We are a relatively small firm, not a call centre, and our customer service is second to none.

We aim to answer all our calls personally and within 3 rings, and you will never be asked to follow an electronic menu.

We understand that email is a really convenient way to communicate and almost always reply within 4 hours, never longer than 1 working day.

Online, we are committed to doing more via our website and plan to deliver a whole range of new services to our customers.

The experience you need, the service you want